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Project Overview

A middleware platform designed to streamline communication between hotel property management systems and telephony infrastructure. The system enables seamless integration of hospitality operations with telecommunication services, including automated device provisioning, guest management, and wake-up call scheduling across hotel environments.

40+ Product Requirements

Extracted 40+ product requirements from the product documentation which constituted the base of our test coverage.

+400 Test Scenarios

Starting from business requirements, we came up with comprehensive functional test coverage considering requirements priorities.

Daily Test Runs and Defects Reporting

To give immediate feedback to the dev team so they could be aware of defects and fix them on the spot, we maintained consistent daily test runs.

Key Achievements

  • Complete validation of all product requirements (100%).
  • Comprehensive business partner administration testing.
  • Thorough PMS Lite functionality validation.
  • Successful integration testing between telephony and hospitality systems.
  • Priority-based testing ensuring business-critical features.



  • High test execution volume (+400 tests).
  • Systematic requirement extraction from documentation.
  • Professional test management using industry-standard tools.
  • Regular communication with stakeholders on tests runs and defects.
  • UX observations and recommendations.



Tools We Used

In-house developed Quality Tracker tool for creating:

  • Product requirements.
  • Test cases.
  • Tracebility matrix.

TestRail (as per client request) used for reporting:

  • Test runs results.
  • Progress against coverage.

YouTrack (as per client request) used for:

  • Creating defects.
  • Following-up on fixes.
  • Verification testing.